At SOURCE OF UNCERTAINTY STORE, we believe in providing our customers with a seamless shopping experience. As part of our commitment to customer satisfaction, we have implemented a clear and transparent refund policy. This policy outlines the guidelines and procedures for requesting a refund for your Buchla Classic Reissue synthesizer modules.

 

Eligibility for Refunds

In order to be eligible for a refund, the following conditions must be met:

• The request for a refund must be made within 30 days of the purchase date.
• The Buchla Classic Reissue synthesizer module must be in its original condition, undamaged, and in its original packaging.
• Proof of purchase, such as a receipt or order confirmation, must be provided.

 

Refund Process

If you meet the eligibility criteria and wish to request a refund, please follow these steps:

1. Contact our customer support team at info@sourceofuncertainty.com within 30 days of your purchase.
2. Provide your order details, including the order number and the reason for the refund request.
3. Our customer support team will review your request and provide further instructions.
4. If your refund request is approved, you will be provided with a return shipping label.
5. Package the Buchla Classic Reissue synthesizer module securely and affix the return shipping label to the package.
6. Ship the package back to us using a reliable shipping method.
7. Once we receive the returned item and verify its condition, we will process your refund.

 

Refund Options

Upon approval of your refund request and receipt of the returned item, we offer two refund options:

1. Store Credit: You will receive a credit for the full purchase amount, which can be used towards future purchases on our website.
2. Original Payment Method: If you prefer, we can issue a refund to the original payment method used for the purchase.

 

Exceptions

Please note that certain items are non-refundable:

• Downloadable software or digital products
• Gift cards

Additionally, any items that are damaged or not in their original condition may be subject to a partial refund or no refund at all.
We strive to process all refund requests promptly and efficiently. However, please allow up to 10 business days for the refund to be processed and reflected in your account.
If you have any further questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with your Buchla Classic Reissue synthesizer module purchase.